Last week, I wrote a post detailing the follow-up to my original post regarding issues I had ordering TripleMania XXIII. Honestly, I thought that would be the end of it. Things were solved and I was happy. I was just a guy expressing my appreciation in a world where it seems only the complainers speak because the contented are…content.
I found out this morning that this was not the end of the story and that it got even better. You can file this under the “it pays to say nice things” category.
As I said, I just wrote a post because I have had pleasant dealings with my cable company, Midcontinent Communications’ customer service department over the years but especially recently. It was also a good opportunity for me to explain some of my beliefs on customer service and why so many people end up complaining that this or that company is poor in that area. Honestly, I could write more on that subject but the original post sums up the most important aspects.
Fast forward to this morning. I’m sitting around taking care of some business. Incidentally, some of that business was paying my cable bill when the phone rang. The ID said it was Midcontinent. I figured it might just be one of those calls you sometimes get where they advertise a Pay-per-view. As someone who buys UFC and Boxing events from time-to-time I do get these calls.
I also thought there was an outside chance that there was still an issue that needed to be cleared up on my bill. What I paid and what the pay amount on the bill pay screen actually said I should pay were different numbers. So I figured I’d answer it just to be sure. I’m not a big phone call person but hey, if I have enough positive experiences on the phone with you I’m happy to pick up your call.
Turns out, it was neither of those things. It was the customer service manager calling me personally. It seems that he saw what I had written and was calling to thank me. He appreciated the good word I put out about the company saying it was great to have in the age of social media.
I didn’t expect that anyone at Midcontinent was going to read the post. Yes, I did include their twitter username in it so that they could see it but that doesn’t necessarily mean that they will or that I would have known about it. Still, I’m glad that they read it. Companies aren’t so impersonal that they don’t appreciate hearing that they did a good job. We sometimes think of big corporations as faceless and nameless but there are actual people who make them run and just like you, they appreciate hearing that they did a good job.
I told him something in response that I will hammer home here as well. I wouldn’t have said any of it if it weren’t true. Sure, I could use my blog to shill for things hoping I could get free stuff or I could shill out other stuff that I have gotten for free as a sort of tit for tat style arrangement. I even admit to being a whore for free stuff. Yet, that is not what I use my blog for and it never will be.
It isn’t for some grant cause like trying to maintain credibility with my audience. What audience are we talking about anyway? No, I put out truth in my writing because integrity is important to me. It is so important that I may ask for something like: “Always kept his integrity” on my tombstone. Essentially, I couldn’t falsely give praise like that because while the reader might never know if I were telling the truth or not, I would know and it would eat away at me. So that’s why you can be sure that I say what I mean on this blog, unless I am obviously making a joke or sarcastic comment.
Anyway, the end of the story is that the guy made my month or at least made it get off to a good start. He did that with his phone call alone but that wasn’t all that he left me with this morning. I don’t know if I should tell you all what else I got in that phone call but if you’re my Facebook friend, then you already know. I will say this much, when I pay my cable bill next month, I’ll do it with a smile.