The other day I got a call from the phone number 1-800-704-0855. Actually, it would be more accurate to say that I got about 9 calls from 1-800-704-0855. I don’t answer any phone call from a number not in my phone. If you call me and you’re number is not in my phone I will not pick up. Leave a voice mail identifying who you are and what you want and I will call you back. Don’t leave a voice mail and the chances I call you back are zero.
A search of google said that the number was associated with Wells Fargo. Only there was a lot of mixed opinion as to whether or not that was true or a number used by scammers trying to get a person’s Wells Fargo information. I can now confirm that the number is in fact legitimate.
The trouble started this afternoon when I attempted twice to purchase today’s Audible Daily Deal.
I attempted twice to order the book and failed both times. This struck me as odd because I have money in my account. It has been a long time since I have not had money in my account.
So I did something that the online posts told me I should not have done and I called the number back. I called the number back basically to see what would happen if I called the number back and if there were any red flags, I would abort the call.
I called and entered a couple of bits of information, of course most of it was already provided to me since it recognized my phone number but still. I was given a series of transactions a couple of which were mine and the rest were obviously not. I have not been to the UK or New Jersey this week, as an example.
I was put on with an actual person and despite all call-center stereotypes, he spoke perfect English. He reviewed the transactions with me, I indicated which were mine and which were not mine and he canceled my card and said a new one would be mailed to me. I didn’t need to provide my address, just confirm that he was reading me the correct one. I was given a reference number in case I had any issues.
I hung up the phone but the fact that so many people had reported the number as fraudulant had me concerned. So I did what I should have done from the start and went to the Fraud Information Section of WellsFargo.com. I looked at all of the available numbers to call if there was some sort of issue, I did not see the number that I had just dialed (1-800-704-0855) listed and grew more concerned.
So I decided to be on the safe side, I would call the number the company had listed on the site to call for problems like this. I had to retrieve my account number and while doing that I noticed a new debit card was listed under my account. This should have been good news as it would mean that the guy did exactly what he said but I was still confused and so I decided to call anyway. My confusion stemmed from the fact that the card was listed as open and I figured that since it was supposedly new and not yet activated that it would say pending activation.
So I called and explained everything to a very nice sounding young woman named Katrina. Hurricane aside, I have always liked that name. Anyway, it turns out that yes, it was legit concerns and that it was Wells Fargo who had called me. The reason that 800-704-0855 did not appear on their website is because it is an internal number and those don’t make it onto the website.
So to recap, yes, my debit card number was stolen but I did not make things worse by calling that 800 number despite what sites found through google say.
Ultimately, I called them back to verify things because I’m a little paranoid and because if anything had been wrong, I would hopefully be able to minimize the damage done by my first phone call. But also, it is just better to be safe than sorry.
The only other time my debit card number has been stolen a few years ago, I actually got an in person phone call from Wells Fargo notifying me to the suspicious activity on the card. I see that they have no automated that process. So to settle the question for good, yes the 1-800-704-0855 number is legitimately from Wells Fargo and despite claims to the contrary people posting that it is legitimate are not the scammers themselves flooding websites with false reports.